Common queries answered
Frequently asked Questions
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To update the shipping address on your SKITS HAIR account, please follow these simple steps:
Login to your account on our website.
Click on “My Account” and select “Address Book” from the menu.
Click the “Edit” button next to the address you want to update.
Make any required changes to the address details.
Be sure to click “Save Address” when finished.
The updated address will now be reflected as your default shipping address when you place future orders.
You can also add multiple shipping addresses to your Address Book and select the preferred one during checkout. Let us know if you need any assistance updating your account addresses!
After your order is placed, you will receive an order confirmation email with tracking information. To check the latest status:
Sign into your account on our website
Go to ‘My Orders’ and locate your order
Click on the tracking number/link and you will be directed to the carrier’s website where you can view detailed tracking information and expected delivery date.
Tracking updates are also sent via email as your order progresses through fulfillment and shipping.
If you can’t locate tracking details, please contact our customer service team for assistance. We are happy to provide the status of your order and ensure it arrives safely and on time! Let us know if you have any other questions.
To secure your order, we authorize payment at the time you place it. However, your credit card is not actually charged until your candles ship. If any items are backordered, you will only be charged for items as they become available to ship.
Let us know if you need to discuss billing details.
We regularly offer promotions like free shipping, discounts for bulk orders and seasonal sales events. Be sure to check our website banner or subscribe to emails to stay on top of the latest deals and coupon codes from Alicorn Design!
Most of Alicorn Design products offer worldwide shipping service.
Since we have warehouses in different locations, your order may be split into multiple parcels for shipping.